中文版 (Chinese Version)

1. 适用范围与积分性质

本政策适用于 3Devotion 的一次性积分包、自动续费月包（Pro / Max）及相关数字服务，由上海智站未来机器人有限公司（Shanghai Zhizhan Future Robot Co., Ltd.）提供，付款由记录商户 Creem 处理。1 积分 = US$0.01 的服务价值；积分永久有效，只能在 3Devotion 内消费，不可提现、转让或兑换现金。每次付费操作前都会先显示花费。

2. 积分包

• 购买后 14 天内，未使用的积分可申请退款，按未使用部分占该积分包总积分的比例原路退回；赠送积分不单独折现。
• 已消费的积分不退（已完成的生成、修改、AI 调用、导出或云端服务），法律另有规定或经核实属于错误扣款的除外。
• 超过 14 天的未使用积分继续永久有效，可照常使用，但不再退款。
• 失败或未完成任务冻结的积分会按服务端流水自动退回余额；如认为扣费有误，请提供订单号、时间与错误提示。

3. 月包（Pro / Max）

• 月包每月自动续费，可随时取消。取消后当期费用不退，当期结束前照常使用全部权益，下一期不再扣款。
• 每期发放的积分在当期付款成功时到账，按积分规则永久有效；取消月包不会收回已发放的积分，已发放积分也不单独退款。
• 重复扣款、系统计费错误或我方未交付的服务，经核实后按实际错误部分退回。

4. 如何申请退款

1. 用购买时的邮箱发邮件至 [email protected]（联系我们），注明订单号、付款日期、金额和原因。请勿发送密码、API Key 或银行卡资料。
2. 我们在 1–2 个工作日内回复处理结果。核准的退款通过原付款渠道原路退回，到账时间由 Creem、银行或卡组织决定。
3. 未成年人未经监护人授权的购买，请由监护人提交申请；我们核验监护关系与交易事实后处理，不会仅以“已消耗不退”拒绝核查。首次申请不要提交儿童身份证件或敏感信息。
4. 本政策不影响您依据所在地强制性法律享有的消费者权利；如有冲突，以该法律为准。

5. 存储、标识与其他规则

云存储无免费额度，欠费先提醒、只读冻结并提供下载；自通知指定日起满 30 天仍未处理将清除云端内容。退款申请本身不会暂停此期限，请及时下载备份；存在争议时及时联系人工核查。云端内容清除不代表购买积分到期。

AI 结果可能有误，发布前请核验并保留 AI 生成标识。用户协议和隐私政策中的单独授权规则继续适用。如本政策与适用的强制性法律冲突，以该法律为准。

English Version (For Reference Only)

1. Scope and Credit Nature

This policy covers 3Devotion one-time credit packs, auto-renewing monthly plans (Pro / Max) and related digital services provided by Shanghai Zhizhan Future Robot Co., Ltd.; payments are processed by Creem, our merchant of record. One credit equals US$0.01 in service value. Credits never expire, can only be spent in 3Devotion, and cannot be withdrawn, transferred or exchanged for cash. The cost is always shown before a paid action.

2. Credit Packs

• Unused credits can be refunded within 14 days of purchase, pro rata to the unused share of the pack's total credits, to the original payment method. Bonus credits have no separate cash value.
• Credits already spent are non-refundable (completed generation, edits, AI calls, exports or cloud services), except where required by law or where a billing error is verified.
• After 14 days, unused credits remain valid and usable but are no longer refundable.
• Credits reserved for a failed or unfinished task are returned to your balance automatically according to the server ledger. If you believe a charge is wrong, send the order number, time and error message.

3. Monthly Plans (Pro / Max)

• Monthly plans renew automatically and can be cancelled at any time. When you cancel, the current period is not refunded, you keep all benefits until the period ends, and you will not be charged again.
• Each period's credits are added when that period's payment succeeds and never expire. Cancelling does not take back credits already granted; granted credits are not refunded separately.
• Verified duplicate charges, billing errors or undelivered services are refunded for the affected amount.

4. How to Request a Refund

1. Email [email protected] (Contact) from the address used for the purchase, with the order number, payment date, amount and reason. Never send passwords, API keys or card details.
2. We reply within 1–2 business days. Approved refunds go back to the original payment method; timing depends on Creem and your bank or card network.
3. A guardian may request review of an unauthorized purchase by a minor; we verify the relationship and the transaction rather than dismissing the claim as consumed usage. Do not send sensitive child data in an initial request.
4. This policy does not limit mandatory consumer rights under the law where you live; where they conflict, that law prevails.

5. Storage and AI Content

Cloud storage has no free allowance. Arrears trigger notice, read-only freeze and a download link; cloud content is cleared after 30 days from the notified start date if unresolved. A pending refund request does not automatically pause that period; download backups and contact support about disputes. Cloud deletion does not expire purchased credits. Verify AI results and retain AI-generated labels. Separate permissions in the Terms and Privacy Policy remain applicable; mandatory law prevails.